Elements and Performance Criteria
- Collect information on customer vitamin or supplement needs.
- Approach and question customer to establish who will be using the product.
- Confirm relevant symptoms, their duration and their severity.
- Determine customer satisfaction with vitamins, minerals and supplements that have been tried to relieve symptoms or address needs.
- Identify any other health conditions and medicines the customer is taking.
- Follow pharmacy protocols and procedures to respect and protect customer privacy.
- Identify and respond to customer needs and requirements.
- Provide relevant product, self-care and lifestyle information.
- Explain manufacturer’s product information and confirm customer understanding of directions for product use.
- Suggest companion products relevant to desired health outcomes.
- Provide customers with information on lifestyle, self-care practices and specialist services relating to nutrition and the treatment of vitamin and mineral deficiencies.
- Access and provide relevant sources of self-care information to customers.
- Maintain and build own knowledge of commonly requested vitamins, minerals and supplements.